Returns & refunds

Our food is handmade in small batches and is perishable, so we can't take back or exchange items once they've been delivered. If something isn't right with your order, we'll make it right.

Damaged, wrong or missing items

• Tell us within 24 hours of delivery: WhatsApp us at +65 8221 8955 with your order number and a photo of the item.
• We'll send a replacement on the next delivery day, or give you a full refund for the affected items, whichever you prefer.
• You don't need to send the item back.

Changing or cancelling an order

• You can change or cancel your order for a full refund until the order cut-off (11:59pm the day before your delivery day).
• After the cut-off your order is already being prepared, so we can't cancel it, but we'll always try to help: message us.

Missed deliveries

• If no one is there to receive your order and we can't reach you, we'll contact you to arrange another delivery. A delivery fee may apply.
• Once an order has been delivered to the address you gave (or left as you asked), it's your responsibility to refrigerate or freeze it promptly.

Refunds

• Approved refunds go back to your original payment method (card or PayNow) within 7 working days.

Storage

• Keep our products chilled and eat them within a week, or freeze them for up to a month. Please check the label for allergens before eating.

Orders from other platforms

• Orders placed on TikTok Shop follow TikTok Shop's own returns and refunds process.

Questions? WhatsApp us at +65 8221 8955 or email [email protected]. We're happy to help.